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Terms and conditions

Please read the following terms and conditions before participating in the dell consumer offer program.

By participating in the offer, you acknowledge and agree to the T&Cs related to the offer.

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Terms & conditions
Terms & conditions for accidental damage service

Expect the unexpected with accidental damage service

You cannot prevent surges, drops and spills at work or at home, but you can recover from mishaps fast with dell is accidental damage service.

Whether your devices are used in a classroom, a hospital, on the road or in an office, accidents are inevitable. So, when an employee calls about a damaged device, you can be ready with dell accidental damage service. You will have peace of mind knowing you can easily repair or replace laptops used by your mobile employees, even when they are traveling or working off-site. That makes it an ideal option for systems that are routinely exposed to high-risk conditions, including devices like thin clients and those used in medical, retail, classroom, police and military settings.

Our accidental damage service is a great choice at home, too. Whether your tablet screen gets cracked in your bag or purse or a drink is spilled on your laptop or thin client, you can count on accidental damage service to keep your device up and running. Coverage for drops, spills, power surges and broken lcd screens makes it easy to get your device repaired.

Coverage for everyday accidents and high-risk situations this program picks up where your standard warranty leaves off. In the event that one of your covered devices is accidentally damaged, you simply contact us directly. After we identify the cause and extent of damage, we provide the repair services needed to get your equipment back in working order. If necessary, we can also provide certified data destruction and disk disposal services to help you meet compliance requirements.

Accidental damage service will be effective for 3 years starting from the date of system purchase date

What is covered:
What is not covered:
Legal disclosures:
  1. Dell accidental damage service is only available during the term for dell is limited hardware warranty and excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer may be required to return unit to dell. Limit of 1 qualified incident per contract year. For complete details, visit https://dell.com/servicecontracts
  2. Claims outside of the country in which the customer purchased this service may be available on a commercially reasonable effort basis and may not be available to all customers.
  3. Availability varies by country. To learn more, customers and dell channel partners should contact their dell sales representative for more information.
Dell reserves the right to add/modify/delete these terms & conditions without any prior notice and the same shall come into force with immediate effect.